Thinking of returning an item to us?

Here is what you need to do:

  • Before you return any items contact us via phone or email (
  • You can return most items to us within 30 days of your order date.
  • If your return is approved, we will send you an email with your return code and instructions for getting the items back to us.
  • When we receive the items at our warehouse, we will process them and issue the appropriate refund.
  • Unfortunately, we are unable to process returns and issue refunds without a returns code.

Please note:

  • Unwanted items are returned at your own cost.
  • We reserve the right to reduce the value of any refund should the items be damaged or are returned late to us.
  • The following items are not eligible for return:
    • Flexible flue liners (for solid fuel or gas) – these have been cut to length for your order/s.
    • Any items customised to your specific requirements (e.g. lead slates, powder coated twin wall - except 5 and 6 inch).
    • Items ordered specifically for you by us e.g. multiples of non-stock items.