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Thinking of returning an item to us?

Here is what you need to do:

returns process

5. Click here to download the Returns form.

Please note:

  • Unwanted items are returned at your own cost.
  • We reserve the right to reduce the value of any refund should the items be damaged or are returned late to us.
  • The following items are not eligible for return:
    • Flexible flue liners (for solid fuel or gas) – these have been cut to length for your order/s.
    • Any items customised to your specific requirements (e.g. lead slates, powder coated twin wall - except 5 & 6 inch).
    • Items ordered specifically for you by us e.g. multiples of non-stock items.