money back guarantee

You have the right to cancel your contract with Direct Flues at any time up to 30 days after your order date.

To cancel your contract in this time frame you must notify us in writing, either by post or by e-mail.

You will be responsible for any charges related to returning the goods to us.

Items should arrive at our warehouse no later than 14 days after you informed us of your intention to return them. Items should be unused, unmarked, in the original packaging and in an unmodified condition.

You will be credited for the goods within 14 days of us receiving the returned items.


  • Unwanted items are returned at your own cost.
  • We reserve the right to reduce the value of any refund should the items be damaged or are returned late to us.
  • The following items are not eligible for return:
    • Flexible flue liners (for solid fuel or gas) – these have been cut to length for your order/s.
    • Any items customised to your specific requirements (e.g. lead slates, powder coated twin wall - except 6 inch).
    • Items ordered specifically for you by us e.g. multiples of non-stock items.