Privacy policy

To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

Personal information which you supply to us may be used in a number of ways:

• To provide confirmation of your order and order status updates
• To complete your payment transaction
• To deliver your order to the required location
• Respond to your queries

Order information

When you order, we need to know your name, address, contact phone number, email address and payment details. This information allows us to process and fulfil your order.

We may share this information with outside parties only to the extent necessary to deliver your order and provide delivery status updates.

You can withhold personal information that is not required for the order process.

email addresses

We use the email address you provide to deliver important order information and to answer any queries you have raised via email.

We will not send you unsolicited email.

We will not sell, lease or rent your email details to third parties.

Payment information

We collect payment information to the extent required to complete your payment transactions.

Our payment services providers are Elavon and PayPal. We only share information with these providers to the extent necessary for the processing of your payment.

We do not store your credit card or debit card information.

User accounts and passwords

You may be able to register with our website for a user account.

A password is used to help protect your account and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.

Information sharing

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We only use personally identifiable information provided to us online in ways related to the ones described above.

You may request details of personal information we hold about you under the Data Protection Act 1998. If you would like a copy of some or all of the personal information we hold, please contact us using our site email link.

We will take appropriate steps to confirm your identity before we undertake any action.

You may ask us to correct or remove information you think is inaccurate. Please contact us using our site email link.

Analytics

Any analytics data we collect is anonymised. We may use website analytics tools on our site to retrieve information from your browser, including the site from which you came, search engine and the search terms you used to find our site and pages you view within our site.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit.

The table below explains the cookies we use and why.

You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to sign in or use other features of our site that depend on cookies.

Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Other websites

Our website may contain links to other websites. This privacy policy only applies to this website so if you visit these other websites you should read their privacy policies.

Data security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Data controller

The data controller is Direct Flues Ltd.

Our data protection registration number is ZA231785

How to contact us

Should you have other questions or concerns about these privacy policies, please contact us using our site email link.